We want you to receive your order as quickly as possible, so we will do our best to ship your order within 1-2 business days of the order being placed by you on-line. For our handmade totes and cushions the delivery time may sometimes be longer. If so, there will be a note on the product page.
All orders are shipped from Melbourne and delivery times vary depending on where in Australia you live. Although your parcel may arrive quicker please allow 1-3 business days for Melbourne, 2-7 business days for East Coast destinations and 5-14 days for Western Australia, South Australia and the Northern Territory.
Please note: Since estimated delivery times can not be guaranteed, we suggest allowing up to 10 business days after dispatch for most deliveries and up to 14 business days for rural deliveries.
We offer FREE delivery for all Australian orders over $25. Any orders under $25 we charge a flat delivery rate of $7.50
We also sometimes offer free delivery across our store for a limited time, in which case this is highlighted at the top of the Cockatoo Collection home page.
International Shipping and Delivery:
We love shipping overseas! We add new countries to our delivery zones all the time and if your country is not listed at the check out please contact us at firstname.lastname@example.org and ask us to add the country you want us to post to.
Please note however, that international delivery times vary significantly and is not something we can guarantee. If you need your international parcel to arrive at a specific date, we strongly recommend you get in touch and ask about International express options. We will do our best to help you!
We always re-use any packaging that has been sent to us or our homes. We believe that if something has already been made, it would be a shame not to re-use it. Therefore your parcel may arrive with different logo's on the box. Please know this is re-using packaging that has already been made to be kinder to our planet.
The packaging that we purchase is certified biodegradable and compostable. On our labels and product wrap arounds we use re-cycled paper.