Shipping costs - Australia
We offer FREE delivery for our canvas bags and tea towels. For all other products we charge a flat shipping fee of $8.50 to everywhere in Australia. This shipping cost is displayed at checkout. We also offer FREE shipping on all orders over $100.
Delivery - Australia
All orders are shipped from Melbourne and delivery times vary depending on where in Australia you live. Although your parcel may arrive quicker please allow 1-3 business days for Melbourne, 2-7 business days for East Coast destinations and 5-14 days for Western Australia, South Australia and the Northern Territory.
Please note: Since estimated delivery times can not be guaranteed, we suggest allowing up to 10 business days after dispatch for most deliveries and up to 14 business days for rural deliveries.
If we are unable to supply your order in full we will contact you as soon as possible to notify you. We will let you know when are can supply the item in question or offer you a full refund
If your item is damaged on arrival please contact us within 7 days of receipt of your delivery at email@example.com. We will require either photo proof of the faulty item or for the goods to be returned for inspection. Claims received after 7 days of receipt of order may not be acknowledged.
If you wish to return the product for an exchange, you must:
- Return the item to us within 30 days of delivery
- Pay for the cost of postage both ways
- Ensure the item is unused
- Ensure the item is in the same condition that you received it and with tags still attached. The product must also be in the original packaging.
• Sale items can not to be returned or refunded due to change of mind.
• If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.